Chronicler: Transforming Incident Management with Real-Time Control and Total Compliance
Chronicler is more than an incident management system—it’s a unified, real-time control platform that allows teams to proactively manage incidents, optimise resources, and ensure safety and compliance with every action. Built for complex environments, Chronicler integrates seamlessly into daily operations, event management, and emergency response protocols to keep your team agile, informed, and in control.
Why Chronicler?
Designed for Immediate Action, Built for Lasting Control
Chronicler’s tailored approach to incident management equips your team to navigate challenges in real-time, ensuring faster responses, streamlined workflows, and accountability at every stage.
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Live Situational Awareness: Visualise every aspect of an incident in real-time, from locations and task statuses to crew movements.
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Customisable and Configurable: Adapt Chronicler to your unique operational structure and compliance requirements.
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Seamless Collaboration: Integrated messaging and automated alerts ensure that every team member remains informed and aligned.
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Compliance and Audit-Ready: Maintain unalterable records and achieve regulatory adherence effortlessly with automated tracking.
Time Stamped
Create time stamped incidents instantly with every action and update recorded automatically.
Locations
Input your site-specific locations, including grid references, lat/long, what3words or x-address.
Customised Groupings
Integrate your existing incident classification into the system and add new items in seconds.
Manage
View all your active incidents, sorted by importance and duration.
Incident Management
Priority Management
Automatically assign four levels of importance to jobs with the ability to upgrade and downgrade instantly.
Collaboration
Share job details and work concurrently on the same incident with other agencies.
Stay ahead of every incident with Chronicler’s real-time tracking tools, which provide live updates on incident statuses, priority levels, and team locations.
With automated alerts and escalation options, your team is instantly notified of urgent issues, enabling swift, informed responses. GPS mapping and customised venue layouts offer precise situational awareness, allowing teams to coordinate seamlessly and stay prepared in dynamic environments.
For Security and Public Safety:
Chronicler enhances incident response for security teams by offering real-time resource tracking, automated incident prioritisation, and customisable reporting. This is ideal for security companies managing complex venues or large sites, as it ensures that security personnel are dispatched effectively and response times are optimised. Role-based access control (RBAC) further ensures that only authorised personnel have access to sensitive information, maintaining data security and regulatory compliance, especially in high-stakes situations involving public safety.
Manage Crews
Intelligent recommendations of crews are available to respond to incidents.
GPS Tracking Review
GPS track crews identifying exactly where they are and view a historical log of where they have been.
Rostering
Enable and disable crews based on their rostered start times or availability to respond.
Job Dispatch via SMS
Send job details to response crews via SMS ensuring they have accurate and up to date information.
Staff Management
Allocate staff members to a crew including contact details & phone numbers.
Mobile App
Give crews access to a dedicated mobile app allowing them to see all relevant job information.
Crew Resource Management
Customisation
Custom Forms
Digitalise existing paper forms including customisable fields and digital signatures.
Custom Fields
Add in specific fields pertinent to your operations, specific type fields available for different incidents.
Required Comments
Prompt users with specific questions based on incident status and categorization.
Participant Database Search
Search for participant information by identifier live within the system (for events that have included patron identifiers).
Results
On conclusion of an incident, summarise the outcome for the purposes of auditing and follow-up.
Standard Operating Procedures
Your SOPs can be integrated into the platform with steps automatically recorded on completion.
Notification Alerts SMS/Email
Automatically notify key staff groups of issues and updates as they occur.
Job Dispatch Alert SMS
Send accurate job details and updates to response crews.
Weather Alert SMS
Automatically notify staff of forecast inclement weather.
Broadcast SMS
Share important information with patrons or customers via mass SMS.
Inbound Patron SMS
Manage patron issues via SMS messages that come directly into the system. Messages from the same sender are grouped as conversations.
Inbound Email
An email address can be activated to receive and send messages from the system.
Messaging
Map Layers
Integrate site specific map layers aligned to geo-spatial systems.
Paths
Create paths showing participant routes or boundaries.
Zones
Create custom areas on the map for information, job tracking, or resource allocation purposes.
Mapping
Visualise
View all active incidents and GPS tracked crews on the map.
Search
Search for addresses and locations.
Geofencing
Track staffing levels to ensure they meet designated service parameters. Set up notifications via the app, email and SMS if parameters are breached.
Dashboard
View live stats on a clear and concise dashboard.
Offline Review
Ability to generate an HTML file allowing complete offline review with filtering capabilities.
Filtering
Adjust your view of the data by pivoting; time, agency and heading for instant review and analysis.
Live KPI Tracking
View response, scene and transport times by job type.
Audit
Review jobs simultaneously to assess the broader context of an incident.
Data Export
Instant generation of data from the system based on live or specific parameters. Exports formats include: PDF, CSV, ZIP, DOC and HTML.