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Medical Records at Events and Venues

How does your contracted medical provider record patient interactions within your venue? Are they able to provide you with accurate statistics and breakdowns of patient presentations?

Following the recent tragic events at the Defqon 1 festival in NSW Australia, Premier Gladys Berejiklian was quoted, saying, “I don’t want to see this ever happen again — young lives lost for no reason.

“I understand there were some deaths in the past, but to have at least two on one night when every assurance was given to those attending that it was a safe event — clearly it wasn’t when so many people have succumbed.”

Naturally, this has many event organisers looking at their own medical facilities and asking, ‘Could we do we do better? Could we provide the level of care required to save lives when tragic incidents like these occur?’ and, ‘Would our incident and medical reporting systems hold up to the scrutiny of any litigation that might follow?’

While most events can answer the first of these questions in the affirmative, the last question is often more challenging. This is because incident recording systems at events are often done by hand, in illegible handwriting, with incomplete data and with poor quality carbon copies. These old-fashioned recording systems are open to a lot of human error, and often result in incomplete or conflicting information being recorded by different emergency service teams.

The Best Possible Care

Chronosoft has developed a streamlined medical centre module that plugs directly into its Chronicler event management software. The module ensures the best possible care of patrons when medical incidents happen. When deployed, it helps medical providers prioritise patients efficiently, and it lets event organisers and commanders know what issues are being seen by the medical team in real-time allowing them to activate support resources and spot trends where intervention from the event or other resources may prevent isolated incidents turning into major event wide emergencies.

Information relating to a patient’s treatment is tracked through Chronicler using ePCRs (electronic patient care records). Response crews with the appropriate privacy permissions can access ePCRs through the medical module and directly through the ChonoLink app when in field.

The medical reporting system prompts staff to complete all aspects of each record, so no vital information is missed in the heat of the moment. This improves the quality and completeness of the data that’s recorded. And should any litigation occur, the system provides a timestamped log of actions, making it easy to conduct clinical audits and review time stamped evidence showing when specific individuals became aware of specific incidents or pieces of information.

The ePCR’s that sit at the heart of Chronosoft event and incident management software make caring for patrons at events a whole lot easier, and by ensuring processes are followed and records are complete, the system provides data that holds up to the scrutiny of any litigation or investigation that might follow.

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